General FAQs

Do you manage only residential property?

No. We simply specialize in residential properties. We have the ability to manage single family, duplexes, triplexes, 4-plexes, and apartment properties in the Houston and surrounding areas.

How much can I lease my property for?

We will help you decide with a free, no-obligation analysis. Market analysis considers average rents in your area as well as condition, location, amenities, etc. Analysis will require specific property details including year built, size, and address.

How does Propertycare handle evictions?

Propertycare represents the owner’s best interests in the instance of an eviction. There is no need to hire an attorney because we act as your representation and will go to court if necessary.

How quickly can Propertycare lease my property?

In most instances, within 21 days. It is often faster because we have qualified applicants on a waiting list as well as extensive advertising resources that we put to work for you.

Does Propertycare offer direct deposit?

Yes. We offer a convenient direct deposit option on the 10th day of every month.

Tenant & Vacancy FAQs

How much does Propertycare charge for leasing services?

We charge 100% of the first month’s rent if the lessee has an agent and 75% of the first month’s rent if the lessee does not have an agent. We do not charge when there is a lease renewal.

Will you help me find a qualified tenant without a full management contract?

Yes. One of the property management solutions we offer is helping owners find tenants while still allowing the owners to manage day-to-day operation of their property. Propertycare will assess and market the property, screen tenants, handle the lease and security deposit, collect first month’s rent, and document the move-in. Then we simply return the property to you for daily management.

Does Propertycare charge a fee when my property is vacant?

No.  We are only paid when there is a tenant in place.

Does Propertycare screen every tenant?

Yes. We carefully screen all tenants before we lease them your property. We check credit, criminal, work & rental history.

What repairs are tenants responsible for?

Our carefully screened tenants know they are responsible for any damages they caused or their guests caused. Our lease agreements ensure that tenants understand they are responsible for taking reasonable care of the property.

Contract and Service FAQs

If I have my property managed by Propertycare, will I save money?

Yes. Propertycare’s management services mean we can obtain higher rents as well as reduce delinquency and vacancy. We also have a long list of qualified technicians and contractors who provide us volume discounts for repair services. In most cases, our fees are more than covered by the benefits we offer.

Do I lose control of my property once I sign a contract with Propertycare?

No. We work for you and you set all parameters not defined by law.

What is Propertycare’s management fee?

Our management fee varies depending on the type of services you are requiring.  Give us a call and we’ll try to understand your goals to meet your needs.

Does Propertycare charge a fee if I wish to terminate the contract?

No. We require only a 30 day written notice. Our contracts are month to month. Most owners appreciate the flexibility.

Do I pay any upfront cost for signing up for services?

No! We get paid only when you get paid. There are no upfront costs or charges.

Will I know what is going on with my property?

Yes. We will communicate regularly during our contract. We will contact you at reasonable times to discuss repairs and notify you of tenant requests to vacate. Plus, throughout the contract, we will keep you aware of other issues that may arise. You can always use our Owner’s Portal to keep track of your property as well.

Security Deposit FAQs

Do you charge the tenant a security deposit? What about a pet fee?

Yes. Our policy is the security deposit is either equal or greater than one month’s rent, granted we have your permission to allow pets. When pets are allowed, we will charge an additional one time pet fee (not deposit) and a slight increase in monthly rent.

What happens to the tenant's security deposit? Do you send it to me?

No. In compliance with Texas Law, the tenant’s security deposit is kept in an escrw account. The move out survey documents the condition of your property. Damages exceeding normal wear and tear are deducted from the security deposit as well as any other money the tenant(s) owe. The balance is returned to the tenant within 30 days of move out.

Repairs and Maintenance FAQs

Will Propertycare notify me of major repairs?

Yes. We notify the property owner of all major repairs by phone or email. We know you like to be involved in making the big decisions; we will not have it any other way.

Does Propertycare conduct regular inspections to ensure my property is being cared for?

Yes! We do regular drive-by and interior inspections. We ensure tenants are held accountable for deficiencies.

Who handles 3am emergency phone calls?

We do! Our team is on call 24/7. In addition, we mobilize quickly, calling upon our extensive network of talented technicians and contractors to make the repair as quickly as the next morning.

Does Propertycare require owners to maintain a reserve account?

Yes. At least $250 is required per managed property. These funds will be held in trust. We require these accounts be established within 72 hours of signing the contract.

Legal FAQs

Do you insure my property when you manage it?

No. Owners remain responsible for insurance coverage. If you need assistance in insuring your property, we can refer you to the best in Houston.

The new legislation is confusing. Do you keep up with all the changing rules and regulations?

Yes. We stay up on all new legislation relating to income–producing real estate. In addition, we are also required to take continuing education courses as defined by the Texas Real Estate Commission.

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